How to Add Customer Reviews

This article explains how to add customer reviews to your WordPress website to build trust with potential customers.

Step 1: Access Your WordPress Admin Dashboard

Log in to your WordPress admin dashboard. This is where you manage your website content and install new features.

Step 2: Install a Reviews Plugin

Plugins are tools that add new functions to your website. For reviews, you need a reviews plugin.

1. In your WordPress dashboard, click "Plugins" in the left menu
2. Click "Add New"
3. In the search box, type "WP Customer Reviews"
4. Find the "WP Customer Reviews" plugin (it has good ratings and many active installs)
5. Click "Install Now"
6. Click "Activate" when installation finishes

For more help with plugins, see How to Set Up WordPress Plugins.

Step 3: Configure Your Reviews Settings

After activating the plugin:

1. Look for "Reviews" in your left menu (it appears after activation)

2. Click "Reviews"

3. Click "Settings"

4. Choose your review settings:

   • Enable star ratings (recommended)
   • Set who can leave reviews (anyone or registered users)
   • Choose whether reviews need approval before appearing
   • Set the maximum rating (5 stars is standard)

5. Click "Save Changes"

Step 4: Add Reviews to Your Pages

You can add review forms to any page on your website:

1. Edit the page where you want reviews (like your services page or homepage)
2. In the page editor, add a new block by clicking the "+" symbol
3. Search for "Reviews" or "WP Customer Reviews"
4. Click the reviews block to add it
5. Save or update your page

The review form will now appear on that page. Customers can leave reviews and ratings.

Step 5: Display Existing Reviews

To show reviews that customers have already left:

1. Edit any page where you want to display reviews
2. Add a new block
3. Search for "Reviews List" or similar option from your plugin
4. Add the block to display all approved reviews
5. Save your page

Step 6: Manage Customer Reviews

To approve, edit, or delete reviews:

1. Go to "Reviews" in your WordPress menu
2. Click "All Reviews"
3. You'll see all submitted reviews
4. Reviews marked "Pending" need approval before they appear on your site
5. Click "Approve" to make them visible, or "Trash" to delete inappropriate reviews

Check this section regularly to manage new reviews from customers.

If you're still stuck with adding customer reviews, contact Web60 support through your portal. Include details about which step isn't working and any error messages you see.

FAQ

Q: Do I need to approve every review before it appears on my website?

A: This depends on your plugin settings. You can choose automatic approval for all reviews, or manual approval where you check each review first.

Q: Can customers leave reviews without creating an account?

A: Yes, most review plugins allow anonymous reviews. You can change this setting in your plugin configuration if you prefer only registered users to leave reviews.

Q: How do I remove fake or inappropriate reviews?

A: Go to "Reviews" > "All Reviews" in your WordPress dashboard, find the review you want to remove, and click "Trash" or "Delete".

Q: Will adding reviews slow down my website?

A: Good review plugins like WP Customer Reviews are optimised for speed and won't significantly affect your site performance on Web60 hosting.

Q: Can I change how the star ratings look?

A: Yes, most plugins let you customise the star colour and size. Look for "Appearance" or "Display" settings in your reviews plugin configuration.

Q: What happens if I deactivate the reviews plugin?

A: Your existing reviews will disappear from your website but the data stays in your database. If you reactivate the plugin later, the reviews will reappear.

Q: Can I export customer reviews if I change plugins later?

A: Most review plugins include export tools in their settings. Check your plugin's "Tools" or "Import/Export" section to download your review data.