We're here to help

Whether you're stuck or just have a quick question, our team is ready to assist.

Search our help articles for step-by-step guides, FAQs, and troubleshooting tips.

Chat with our support team in real time. AI-assisted chat available 24/7, Irish team Mon–Fri 9–6.

Need to raise a formal request? Submit a ticket and we’ll get back within one business day.

Common questions

Quick answers to the things people ask most.

How do I log in to WordPress?

Open your Web60 portal, find your site, and click “WP Admin”. You’ll be logged in automatically.

How do I add my own domain?

Go to Domain Manager in your portal. Add your domain, then point your A record to our server. SSL is automatic.

How do I restore a backup?

In your portal, go to Backups, choose a date, and click Restore. Your site will be restored within minutes.

Can I install plugins and themes?

Yes. You have full WordPress access. Install anything from WP Admin, or upload your own files.

How do I cancel my account?

Our Irish support team is available Monday–Friday, 9am–6pm Irish time. AI-assisted live chat is available 24/7.