Troubleshooting Domain Connection Issues

This article shows you how to fix common problems when your domain isn't connecting properly to your Web60 WordPress website.

Check Your Domain Status

First, verify your domain is active and hasn't expired. Log into your domain registrar account (where you bought the domain). Look for the expiry date. If your domain expired, renew it immediately. Changes can take up to 48 hours to take effect.

Verify Your Nameservers

Your domain needs to point to Web60's nameservers. In your domain registrar account:

1. Find the DNS or nameserver settings
2. Check the current nameservers match Web60's nameservers exactly
3. If they don't match, update them to the correct Web60 nameservers
4. Save the changes

Nameserver changes typically take 4-24 hours to work globally, though some locations may see changes sooner.

Test Your Domain Connection

Use an online DNS checker tool to see if your domain is pointing to the right place:

1. Search for "DNS checker" in your browser
2. Enter your domain name
3. Look for the A record results
4. The IP address should match your Web60 server IP

If the results show mixed or incorrect IP addresses, your DNS changes are still spreading across the internet.

Clear Your Browser Cache

Your browser might be showing an old version of your website:

1. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to hard refresh
2. Try viewing your website in a private/incognito browser window
3. Test from a different device or mobile data connection

If your website loads correctly in these tests, the issue was browser caching.

Check for Conflicting DNS Records

Some domain registrars have additional DNS settings that can interfere:

1. Look for "DNS Management" or "Advanced DNS" in your registrar account
2. Remove any A records, CNAME records, or other settings pointing elsewhere
3. Keep only the Web60 nameservers in the nameserver section

Mixing nameservers with individual DNS records often causes connection problems.

Common Timing Issues

Domain changes don't happen instantly. New domains can take up to 48 hours to work properly. Recent nameserver changes need 4-24 hours to spread worldwide. During this time, some people might see your website while others don't.

Your internet provider might also cache old DNS information for several hours.

If you're still stuck after following these steps and waiting 24 hours, contact Web60 support with your domain name and describe what you're seeing when you try to visit your website.

FAQ

Q: How long do nameserver changes take to work?

A: Nameserver changes typically take 4-24 hours to work globally. Some locations may see changes within an hour, while others may take the full 24 hours.

Q: My website works sometimes but not always - what's wrong?

A: This usually means your DNS changes are still spreading across the internet. Different internet providers update at different speeds, so some people see your website while others don't yet.

Q: Where do I find my domain registrar account?

A: Your domain registrar is the company where you bought your domain name (like GoDaddy, Namecheap, or Blacknight). Check your email for the original purchase receipt to identify them.

Q: What if I can't find the nameserver settings?

A: Look for sections called "DNS Management", "Name Servers", "DNS Settings", or "Domain Management" in your registrar account. The exact name varies between companies.

Q: Can I use my website while DNS changes are happening?

A: Yes, your website remains accessible to people whose internet providers have already updated. The process is gradual, not an on/off switch.

Q: What's the difference between nameservers and DNS records?

A: Nameservers tell the internet which company controls your domain's settings. DNS records are the individual settings. Using Web60 nameservers means Web60 manages all your DNS records automatically.