This article helps you fix contact forms that aren't sending emails when customers submit them.
Check Your Spam Folder First
Most contact form problems are actually delivery problems. Check your spam or junk folder for form submissions. If you find them there, mark them as "not spam" to help future emails reach your inbox.
Also check any other email addresses you use for business - sometimes form emails go to different addresses than expected.
Verify Your Contact Form Settings
Log into your WordPress admin dashboard and check your contact form setup.
Look for these common issues:
- The "Send to" email address is wrong or misspelled
- The form is sending to an old email address you no longer check
- Multiple email addresses are listed but separated incorrectly (use commas)
If you need to recreate your contact form, follow our guide on creating a contact form.
Test with a Different Email Address
Sometimes certain email providers block automated emails from websites. Try changing your form's "send to" address to a different email provider:
- If you normally use Gmail, try an Outlook or Yahoo address
- If you use your business domain email, try a Gmail address temporarily
Send a test message through your contact form. If it works with the different address, the problem is with your original email provider's spam filtering.
Check Your Domain Email Setup
If you're using an email address with your website's domain name (like info@yourbusiness.ie), make sure your domain email is working properly.
Send a regular email to yourself from another email account. If that doesn't work either, your domain email has a separate problem that needs fixing first.
WordPress Plugin Conflicts
Sometimes other plugins interfere with contact forms. If you've recently installed new plugins, try turning them off one by one to see if that fixes the problem.
Go to Plugins in your WordPress admin area and click "Deactivate" on recently added plugins. Test your contact form after deactivating each one.
Server Email Limitations
Web60 hosting includes email functionality, but some email providers have strict rules about accepting emails from websites. This is normal security behaviour.
If you're still having problems after trying the steps above, the issue might be with how your specific email provider handles website-generated emails.
If you're still stuck after trying these steps, contact Web60 support. Include details about which email address you're trying to send to and what error messages (if any) you're seeing.
FAQ
Q: Why do contact form emails go to spam?
A: Website-generated emails often trigger spam filters because they look automated. This is normal behaviour from email providers trying to prevent spam.
Q: How long should it take to receive contact form emails?
A: Contact form emails should arrive within a few minutes. If it's been longer than 10 minutes, there's likely a delivery problem.
Q: Can I test my contact form myself?
A: Yes, fill out your own contact form with a test message. Use a different email address than the one receiving the messages to properly test the system.
Q: What if my contact form was working before but stopped?
A: Check if you recently changed your email address, installed new plugins, or if your domain email settings changed. These are the most common causes.
Q: Should I use my Gmail address or my business domain email?
A: Both can work, but Gmail addresses sometimes have fewer delivery problems. You can always forward business domain emails to Gmail if needed.
Q: How do I know if someone submitted my contact form?
A: The only way to know is by receiving the email, unless your contact form plugin shows submissions in WordPress admin. Check your form's documentation for this feature.
Q: Can Web60 fix contact form email problems?
A: Web60 can help diagnose server-side email issues, but many contact form problems are related to email provider spam filtering, which is outside hosting control.
Last updated: 1 March 2026