Troubleshooting
Common issues and how to resolve them.
My Domain Still Isn't Working After 48 Hours
Domain still not working after 48 hours? Follow our step-by-step troubleshooting guide to identify and fix common DNS and domain connection issues.
3 min readWhy Your Email Stopped Working After Connecting Your Domain
Fix email issues after connecting your domain to Web60. Step-by-step guide to restore MX records and email delivery for your business.
3 min readMy website is not loading
Step-by-step checklist to fix a website that won't load, from checking your internet to clearing your cache.
3 min readI can't log in to my Web60 dashboard
Three methods to get back into your Web60 dashboard when you can't sign in.
3 min readMy DNS changes are not updating
What to do when your domain is not pointing to your Web60 website after changing DNS settings.
3 min readI can't access my WordPress editor
How to access your WordPress editor the right way through your Web60 dashboard.
3 min readMy site is showing a security warning
What to do when your browser shows a security or SSL certificate warning on your Web60 website.
3 min readMy website looks broken or wrong
How to fix a website with missing images, broken layout, wrong fonts, or other display problems.
3 min readMy contact form is not sending emails
How to fix a contact form that is not delivering emails to your inbox.
3 min readMy website is showing a memory exhausted error
How to fix the 'Allowed memory size of X bytes exhausted' error on your Web60 website by increasing the PHP memory limit.
3 min readI cannot upload a file because it is too large
How to fix the 'uploaded file exceeds the upload_max_filesize directive' error by increasing upload limits in your Web60 dashboard.
2 min readWhy is my website not showing in Google?
Common reasons your Web60 website may not appear in Google search results and what you can do about it.
3 min readMy site is showing an overdue scheduled tasks warning
How to fix the overdue scheduled tasks warning on your Web60 website by switching to server-based task scheduling.
2 min readMy site is showing a high autoload data warning
What the high autoload data warning means and how to reduce it to improve your Web60 website's performance.
3 min readI enabled Basic Auth and cannot access my website
How to regain access to your website after enabling Basic Auth password protection through your Web60 dashboard.
3 min readHow to check my website error logs
Learn how to enable WordPress debug logging, find your error log file, and use it to diagnose PHP errors and plugin conflicts on your Web60 site.
4 min readHow to fix the WordPress database connection error
Understand what the 'Error Establishing a Database Connection' message means on Web60 and what steps to take when you see it on your WordPress site.
3 min readMy website is showing a 404 on all pages except the homepage
Fix the common WordPress issue where the homepage loads but every other page returns a 404 Not Found error by regenerating your permalink structure.
4 min readMy website is showing a 500 Internal Server Error
Learn how to diagnose and fix a 500 Internal Server Error on your WordPress site, including corrupted .htaccess files, PHP memory limits, and plugin conflicts.
3 min readMy website is stuck in maintenance mode
Fix a WordPress site stuck showing 'Briefly unavailable for scheduled maintenance' by removing the .maintenance file from your site root.
4 min read