Email Not Working with Custom Domain

This article explains how to fix email problems when using a custom domain with Web60 hosting.

Check Your Email Settings

First, verify your email client settings are correct:

1. Log into your Web60 control panel using the login details sent when you signed up
2. Find the Email section - this shows your correct email server settings
3. Compare these with your email app (like Outlook, Mail, or Thunderbird)
4. Update any incorrect settings in your email app

The most common mistakes are wrong server names or port numbers.

Verify Your Domain Name Servers

Your domain must point to Web60's name servers for email to work:

1. Check where you bought your domain (like Blacknight, Register365, or GoDaddy)
2. Log into your domain registrar account
3. Look for DNS or Name Server settings
4. Confirm they point to Web60's name servers (these were provided in your setup email)
5. Contact Web60 support if you need the correct name server details

Changes to name servers can take up to 48 hours to work worldwide.

Test Email Accounts Exist

Make sure your email account is actually created:

1. Go to the Email section in your Web60 control panel
2. Look for your email address in the accounts list
3. If it's missing, click Create Email Account
4. Enter your desired email address and password
5. Save the changes

Some customers forget this step when setting up their website.

Check Email Quotas and Storage

Full email accounts stop receiving messages:

1. Find your email account in the Web60 control panel
2. Check the storage usage - it shows how much space is used
3. If it's full, delete old emails or increase the quota
4. Empty your email trash folder as this counts towards your limit

Reset Email Passwords

Corrupted passwords cause authentication failures:

1. Select your email account in the control panel
2. Click Change Password or Reset Password
3. Enter a new strong password (mix of letters, numbers, symbols)
4. Update this password in your email app
5. Test sending and receiving emails

Contact Your Email Provider

Some Irish internet providers (like Eir or Virgin Media) block certain email ports:

1. Try using different port numbers - check the Web60 control panel for alternatives
2. Contact your internet provider to ask about email port restrictions
3. Consider using webmail through your Web60 control panel as a temporary solution

If you're still stuck after trying these steps, contact Web60 support with details about your specific email problem and which steps you've already tried.

FAQ

Q: Why can I send emails but not receive them?

A: This usually means your domain's MX records aren't pointing to Web60's mail servers. Check your domain's DNS settings or contact support.

Q: My emails are going to spam folders - how do I fix this?

A: Add SPF and DKIM records to your domain's DNS settings. These are available in your Web60 control panel under the Email Authentication section.

Q: Can I use Gmail or Outlook with my custom domain email?

A: Yes, you can set up any email app to work with your domain email using the server settings from your Web60 control panel.

Q: How long does it take for email to start working after setup?

A: Email usually works within a few hours, but DNS changes can take up to 48 hours to spread globally.

Q: What's the difference between POP3 and IMAP for email?

A: IMAP keeps emails on the server so you can access them from multiple devices. POP3 downloads emails to one device only.

Q: I forgot my email password - how do I reset it?

A: Log into your Web60 control panel, find your email account, and use the reset password option. Then update the new password in your email app.