Images Not Loading Properly

This article shows you how to fix images that aren't loading on your WordPress website hosted with Web60.

Check Your Image File Size

Large image files often fail to load properly. Web60 limits individual file uploads to 32MB, but images should be much smaller for good website performance.

1. Right-click the image file on your computer
2. Select 'Properties' (Windows) or 'Get Info' (Mac)
3. Check the file size under 'Size'
4. If your image is over 2MB, compress it using a free tool like TinyPNG before uploading

Verify the Image File Type

WordPress only accepts certain image formats. Unsupported formats will fail to upload or display.

1. Check your image file extension (the letters after the dot in the filename)
2. Supported formats are: .jpg, .jpeg, .png, .gif, .webp
3. If your image is in a different format like .bmp or .tiff, convert it using your computer's built-in image editor or an online converter

Test Your Internet Connection

Sometimes images appear broken due to slow or unstable internet connections.

1. Try loading your website from a different device or network
2. Check if other websites load images normally
3. If other sites work fine, the problem is with your WordPress site

Clear Your Browser Cache

Your web browser stores old versions of images, which can cause display problems.

1. Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to refresh the page
2. If images still don't load, clear your browser cache completely
3. In Chrome: Settings > Privacy and Security > Clear browsing data
4. Select 'Cached images and files' and click 'Clear data'

Check WordPress Media Library

1. Log into your WordPress dashboard
2. Go to Media > Library in the left menu
3. Look for your images - if they show a broken icon or 'Image could not be loaded', the files are corrupted
4. Delete the broken images and re-upload them

Inspect Image URLs

Incorrect web addresses cause images to break when you move or rename files.

1. Right-click the broken image on your website
2. Select 'Inspect' or 'Inspect Element'
3. Look for the 'src=' part in the highlighted code
4. The URL after 'src=' should start with your domain name
5. If it shows a different domain or says 'localhost', you need to update the image

Re-upload Problem Images

When other solutions don't work, replacing the image file usually fixes the issue.

1. Go to your WordPress dashboard
2. Find the page or post with the broken image
3. Edit the page and delete the broken image
4. Upload a fresh copy of the image file
5. Insert the new image and save your changes

If you're still stuck after trying these steps, contact Web60 support through your account dashboard. Include the specific page URL where images aren't loading and describe what you see instead of the images.

FAQ

Q: Why do my images show as broken icons?

A: This usually means the image file is corrupted, too large, or the file path is incorrect. Try re-uploading the image or checking if the original file opens properly on your computer.

Q: Can I upload images larger than 32MB to Web60?

A: No, Web60 limits file uploads to 32MB. For website use, images should be much smaller - typically under 1MB for good loading speed.

Q: What's the best image format for WordPress?

A: JPEG works best for photos, PNG for graphics with transparent backgrounds, and WebP for the smallest file sizes. All are fully supported on Web60.

Q: Why do images load slowly on my website?

A: Large image files are the most common cause. Compress images before uploading and consider using smaller dimensions for web display.

Q: My images disappeared after changing my domain name - why?

A: WordPress stores image URLs with your domain name. When you change domains, you need to update these URLs using a search-and-replace tool or plugin.

Q: Can I recover deleted images from WordPress?

A: WordPress doesn't have a recycle bin for media files. Check your computer for the original files, or contact Web60 support about backup restoration options.

Q: Why do images look pixelated or blurry?

A: This happens when you upload small images and stretch them larger, or when compression is too aggressive. Use higher resolution source images for better quality.