SSL Certificate Not Working

This article explains how to fix SSL certificate problems on your Web60 WordPress website.

Check Your SSL Certificate Status

First, verify if your SSL certificate is actually installed:

1. Visit your website by typing https:// before your domain name (like https://yoursite.ie)
2. Look for a padlock icon in your browser's address bar
3. If you see a warning about an insecure connection or no padlock appears, continue with the steps below

Wait for SSL Certificate Activation

SSL certificates on Web60 can take up to 24 hours to activate after:

• Adding a new domain
• Changing DNS settings
• Moving from another hosting provider

If your website is less than 24 hours old on Web60, wait and check again later.

Fix Mixed Content Issues

Your SSL certificate might be working, but your website shows as "not secure" because it loads some content over HTTP instead of HTTPS.

1. Log into your WordPress admin area (yoursite.ie/wp-admin)
2. Go to Settings → General
3. Change both "WordPress Address" and "Site Address" from http:// to https://
4. Click "Save Changes"
5. You'll be logged out automatically - this is normal

Clear Your Browser Cache

Browsers remember old, insecure versions of websites:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select "Cached images and files"
3. Choose "All time" as the time range
4. Click "Clear data" or "Delete"
5. Visit your website again

Check for Plugin Conflicts

Some WordPress plugins can interfere with SSL certificates:

1. Log into WordPress admin
2. Go to Plugins → Installed Plugins
3. Look for any security plugins or caching plugins
4. Deactivate them temporarily
5. Check if your SSL certificate now works
6. If it works, reactivate plugins one by one to find the problem plugin

Verify Your Domain Settings

Incorrect domain configuration can prevent SSL certificates from working:

1. Ensure your domain's nameservers point to Web60
2. Check that you're accessing the correct domain (with or without "www")
3. Both yoursite.ie and www.yoursite.ie should work with HTTPS

If you're still stuck after trying these steps, contact Web60 support with details about the error messages you're seeing.

FAQ

Q: Why does my website show "Not Secure" even though I have SSL?

A: This usually means your website is loading some content (images, scripts, or stylesheets) over HTTP instead of HTTPS. Change your WordPress site URLs to use HTTPS in Settings → General.

Q: How long does it take for SSL certificates to work on Web60?

A: SSL certificates typically activate within a few minutes, but can take up to 24 hours. New domains or DNS changes may need longer.

Q: What does "Your connection is not private" mean?

A: This error means your browser cannot verify your SSL certificate. It might be expired, not yet activated, or there could be a configuration issue.

Q: Do I need to buy an SSL certificate separately?

A: No, SSL certificates are included with all Web60 hosting accounts and activate automatically for your domains.

Q: Why does my website work with HTTP but not HTTPS?

A: Your SSL certificate might still be activating, or there could be configuration issues. Try the troubleshooting steps above or contact support.

Q: Can I force all visitors to use HTTPS?

A: Yes, Web60 automatically redirects HTTP traffic to HTTPS once your SSL certificate is working properly.

Q: What should I do if visitors see certificate warnings?

A: Check that your SSL certificate is properly activated and that your WordPress site URLs use HTTPS. If problems persist, contact support immediately.