This guide shows you how to add WhatsApp Business chat to your Web60 website so customers can message you directly.
Step 1: Create Your WhatsApp Business Account
Before adding chat to your website, you need a WhatsApp Business account. Download the WhatsApp Business app on your phone and set it up with your business phone number. Complete your business profile with your company name, description, and contact details.
Write down your business phone number in international format (example: +353871234567). You'll need this for the next steps.
Step 2: Access Your WordPress Dashboard
Log into your WordPress admin dashboard on your Web60 site. Click on "Plugins" in the left menu, then click "Add New Plugin".
Step 3: Install a WhatsApp Plugin
Search for "WhatsApp chat" in the plugin search box. Look for plugins with good ratings and recent updates. Popular options include "Click to Chat" and "WhatsApp Chat Support".
Click "Install Now" next to your chosen plugin, then click "Activate" once installation completes.
Step 4: Configure the Plugin Settings
After activating the plugin, you'll see a new menu item in your WordPress dashboard (usually called "WhatsApp Chat" or similar). Click on this menu item.
Enter your business phone number in international format without spaces or plus signs (example: 353871234567). Add a welcome message that customers will see, such as "Hi! How can I help you today?"
Choose where the chat button appears on your website. Most plugins let you position it in the bottom right corner, which is standard for chat widgets.
Step 5: Customise the Chat Button
Most plugins let you change the button colour, size, and text. Choose colours that match your website design. You can learn more about keeping consistent branding in our guide on customising colours and fonts.
Set the button text to something clear like "Chat on WhatsApp" or "Message Us".
Step 6: Test the Integration
Visit your website in a new browser tab to see the WhatsApp button. Click it to test that it opens WhatsApp correctly with your business number and pre-filled message.
Ask a friend or family member to test it from their phone to make sure everything works properly.
Step 7: Set Business Hours (Optional)
Many plugins let you set business hours so the chat button only appears when you're available. This prevents customers from messaging when you can't respond quickly.
If you're still stuck with your WhatsApp integration, contact Web60 support for help with plugin installation or troubleshooting.
FAQ
Q: Do I need WhatsApp Business or can I use regular WhatsApp?
A: You can use either, but WhatsApp Business is better for companies as it shows your business name and lets you set automated away messages.
Q: Will the chat button appear on mobile phones?
A: Yes, most WhatsApp plugins work on both desktop and mobile. On phones, tapping the button opens the WhatsApp app directly.
Q: Can I have multiple people answering WhatsApp messages?
A: WhatsApp Business accounts are tied to one phone number. For multiple staff members, you'd need WhatsApp Business API, which requires technical setup.
Q: What happens if someone messages when I'm closed?
A: You can set up automated away messages in WhatsApp Business to let customers know your opening hours and when you'll respond.
Q: Do I need to pay for WhatsApp Business?
A: The basic WhatsApp Business app is free. You only pay standard message rates from your phone plan when replying to customers.
Q: Can I remove the WhatsApp button from certain pages?
A: Most plugins let you exclude the button from specific pages like your checkout or contact form pages to avoid confusion.
Q: What if the plugin conflicts with my website theme?
A: Try different WhatsApp plugins or check our guide on plugin conflicts and resolution for troubleshooting steps.
Last updated: 1 March 2026