This article shows you how to set up email forwarding for your domain so emails sent to addresses like info@yourdomain.com automatically forward to your existing email address.
Step 1: Log Into Your Web60 Portal
Go to the Web60 portal and log in with your account details. Click on the domain you want to set up email forwarding for.
Step 2: Access Email Settings
From your domain dashboard, look for the "Email" or "Email Management" section. This is usually found in the main menu or under domain settings.
Step 3: Create Email Forwarders
Click "Create Email Forwarder" or "Add Forwarder". You'll see a form with two main fields:
- From Address: Enter the email address you want to forward from (like info@yourdomain.com)
- To Address: Enter where you want emails sent (your existing Gmail, Outlook, or other email address)
For example:
- From: info@yourdomain.com
- To: john.smith@gmail.com
Step 4: Set Up Common Business Email Addresses
Most businesses need several forwarding addresses. Create separate forwarders for:
- info@yourdomain.com (general enquiries)
- contact@yourdomain.com (customer contact)
- sales@yourdomain.com (sales enquiries)
- support@yourdomain.com (customer support)
All of these can forward to the same email address or different ones depending on your needs.
Step 5: Test Your Email Forwarding
After creating the forwarders, wait 10-15 minutes for the settings to take effect. Then send a test email from another email account to your new forwarding address (like info@yourdomain.com).
Check your main inbox to confirm the forwarded email arrives correctly.
Step 6: Update Your Contact Forms
If you have a contact form on your website, update it to use one of your new forwarding addresses instead of your personal email.
Important Notes About Email Forwarding
Email forwarding only works for incoming emails. When you reply, the email will come from your personal email address (like Gmail), not from your domain email.
If you need to send emails that appear to come from your domain email address, you'll need to set up full email hosting rather than just forwarding.
Some email providers (particularly Gmail) may initially treat forwarded emails as spam. Check your spam folder if test emails don't arrive, and mark them as "not spam" to train the filter.
If you're still stuck with setting up email forwarding, contact Web60 support through your portal for assistance.
FAQ
Q: How long does email forwarding take to start working?
A: Email forwarding usually starts working within 10-15 minutes of setup. In some cases, it may take up to 2 hours for DNS changes to fully propagate.
Q: Can I forward one email address to multiple recipients?
A: Yes, you can set up multiple forwarders from the same domain email address to different recipients. Each recipient will receive a copy of incoming emails.
Q: Will people see my personal email address when I reply?
A: Yes, when you reply to forwarded emails, recipients will see your personal email address (Gmail, Outlook etc.) in the "From" field, not your domain email address.
Q: What happens if someone sends an email to an address I haven't set up forwarding for?
A: Emails sent to non-existent email addresses on your domain will bounce back to the sender with an error message saying the address doesn't exist.
Q: Can I set up a catch-all email forwarder?
A: Most hosting providers support catch-all forwarding, which forwards any email sent to your domain to a specified address. Check your Web60 email settings to see if this option is available.
Q: Do forwarded emails count against my email storage quota?
A: No, forwarded emails don't use storage space on your Web60 hosting account since they're automatically sent to your external email provider.
Q: Can I stop or change email forwarding later?
A: Yes, you can edit or delete email forwarders at any time through your Web60 portal. Changes take effect within 10-15 minutes.
Last updated: 1 March 2026