Managing Domain Contact Information

This article explains how to view and update the contact information for your domain registered through Web60.

What is Domain Contact Information

Domain contact information, also called WHOIS data, includes details about who owns and manages your domain. This typically includes:

• Registrant contact (domain owner)
• Administrative contact (person managing the domain)
• Technical contact (person handling technical issues)
• Billing contact (person responsible for payments)

By law, accurate contact information must be provided when registering a domain. However, you can use privacy protection to hide personal details from public view.

Accessing Your Domain Contact Information

1. Log into your Web60 account dashboard
2. Navigate to "Domains" in the main menu
3. Click on the domain name you want to manage
4. Select "Contact Information" from the domain management options

You'll see the current contact details for your domain registration.

Updating Contact Information

1. From your domain's Contact Information page, click "Edit Contact Details"
2. Update any fields that need changing:
   • Name and company details
   • Email address
   • Phone number
   • Postal address
3. Review all information for accuracy
4. Click "Save Changes"

Changes typically take 15 minutes to process, though they may take up to 24 hours to appear in public WHOIS databases.

Important: Keep your email address current. Domain renewal notices and important communications are sent to the registrant email address.

Managing Domain Privacy Protection

Domain privacy protection hides your personal contact information from public WHOIS lookups. Instead of your details, generic contact information is displayed.

1. Go to your domain's Contact Information page
2. Look for the "Privacy Protection" section
3. Toggle privacy protection on or off as needed
4. Click "Apply Changes"

Privacy protection is included free with your domain registration. You can enable or disable it at any time.

When Contact Information Changes Take Effect

Most contact information updates are immediate for Web60 services. However:

• Public WHOIS databases may take 24-48 hours to update
• Email address changes require verification before taking effect
• Some changes may trigger a 60-day transfer lock for security

For more information about domain management, see Managing Domain Privacy Settings.

Keeping Information Current

Regularly review your domain contact information, especially:

• When you move office or change address
• If you change business email addresses
• Before domain renewal dates
• When business ownership changes

Outdated contact information can cause problems with domain renewals and may violate registry requirements.

If you're still stuck with updating your domain contact information, contact Web60 support for assistance.

FAQ

Q: Why can't I see my personal information in WHOIS lookups?

A: You likely have domain privacy protection enabled, which hides your personal details and shows generic contact information instead.

Q: How long does it take for contact information changes to appear?

A: Changes are usually processed within 15 minutes, but may take up to 24-48 hours to appear in public WHOIS databases.

Q: Do I need to verify my new email address?

A: Yes, when you change the registrant email address, you'll receive a verification email that must be confirmed within 15 days.

Q: Will changing my contact information affect my website?

A: No, updating domain contact information doesn't affect your website or email services - it only changes the registration details.

Q: Can I use a business address instead of my home address?

A: Yes, you can use any valid postal address where you can receive mail, including business addresses or PO boxes.

Q: What happens if I don't keep my contact information current?

A: Outdated information may cause you to miss important renewal notices and could violate domain registry requirements, potentially affecting your domain registration.

Q: Is there a cost to update contact information?

A: No, updating contact information for domains registered through Web60 is free and can be done as often as needed.