Managing Domain Auto-Renewal

This article shows you how to turn domain auto-renewal on or off in your Web60 account.

Checking Your Current Auto-Renewal Status

1. Log into your Web60 portal at portal.web60.ie
2. Click on "Domains" in the left sidebar
3. Find your domain in the list
4. Look for the "Auto-Renew" column - it will show "Yes" or "No"

If you cannot see this column, click the "Columns" button and tick "Auto-Renew" to display it.

Turning Auto-Renewal On

1. In your domains list, find the domain you want to auto-renew
2. Click the three dots menu (⋯) at the end of that row
3. Select "Enable Auto-Renewal"
4. Confirm your choice when prompted

Your domain will now renew automatically 30 days before it expires. We will charge your payment method on file.

Turning Auto-Renewal Off

1. Find your domain in the domains list
2. Click the three dots menu (⋯) at the end of that row
3. Select "Disable Auto-Renewal"
4. Confirm your choice when prompted

You will now need to manually renew your domain before it expires. We will send you email reminders.

What Happens When Auto-Renewal Fails

If your payment fails (expired card, insufficient funds), we will:

1. Send you an email notification immediately
2. Try to charge your card again after 3 days
3. Send daily reminder emails as your domain approaches expiration
4. Continue trying for 7 days total

If all payment attempts fail, your domain will expire on its expiration date.

Updating Your Payment Method

To avoid failed auto-renewals, keep your payment method current:

1. Go to "Billing" in your Web60 portal
2. Click "Payment Methods"
3. Add a new card or update your existing one

For detailed steps, see Updating Your Payment Method.

Domain Expiration Dates

To check when your domain expires:

1. Go to "Domains" in your portal
2. Look at the "Expires" column
3. Domains expiring within 30 days will show in red

Irish (.ie) domains have a 30-day grace period after expiration. International domains (.com, .net, etc.) have varying grace periods.

If you're still stuck, contact our support team through the "Help" section in your Web60 portal.

FAQ

Q: When does auto-renewal happen?

A: Auto-renewal happens 30 days before your domain expires. You'll receive an email confirmation when it completes successfully.

Q: Can I get a refund if I didn't want auto-renewal?

A: Yes, contact support within 7 days of the renewal charge. We can cancel the renewal and refund the payment if the domain hasn't been updated yet.

Q: What if my card details change?

A: Update your payment method in the "Billing" section before your next renewal date. Auto-renewal will fail if we can't charge your card.

Q: Do all domains auto-renew for the same period?

A: Most domains renew for 1 year. Some country-specific domains may have different renewal periods set by their registry.

Q: Will I get a reminder if auto-renewal is turned off?

A: Yes, we send email reminders starting 30 days before expiration, then more frequently as the date approaches.

Q: What happens if my domain expires?

A: Your website will stop working and email will stop. Most domains have a grace period where you can still renew, but fees may apply.

Q: Can I set different auto-renewal settings for multiple domains?

A: Yes, auto-renewal is set individually for each domain. You can have some domains auto-renewing and others set to manual renewal.