This article explains how Web60 handles server maintenance and what you can expect during maintenance periods.
Before Maintenance Begins
Web60 schedules all planned server maintenance during low-traffic hours, typically between 2am and 4am Irish time. We send email notifications to all customers at least 48 hours before any scheduled maintenance.
The notification email includes:
- Start and end time of the maintenance window
- Expected duration (usually 15-30 minutes)
- What services might be affected
- Emergency contact details if needed
We also post updates on our status page, which you can bookmark to check current system status.
During Maintenance Windows
Your website stays online during most maintenance work. We use rolling updates, which means we maintain one server while traffic redirects to backup servers. This keeps your site accessible to visitors.
Some maintenance requires brief interruptions:
- Database updates may cause 2-3 minutes of downtime
- Network changes might interrupt connections for 30-60 seconds
- Security patches occasionally need full server restarts
If complete downtime is necessary, we limit it to maximum 15 minutes and always work within the announced maintenance window.
Automatic Protections During Maintenance
Web60 automatically creates backups before any major maintenance work. If something goes wrong, we can quickly restore your website to its previous state. You can learn more about this process in our Understanding Automatic Backups guide.
Our monitoring systems check every aspect of your website during maintenance:
- Page loading speeds
- Database connections
- Email functionality
- SSL certificate status
If any issues arise, our technicians receive immediate alerts and can respond within minutes.
Emergency Maintenance
Sometimes we need to perform emergency maintenance without 48-hour notice. This only happens for:
- Critical security vulnerabilities
- Hardware failures affecting multiple customers
- Network issues threatening service stability
For emergency maintenance, we send notifications as soon as possible and work to minimize disruption. These situations are rare but necessary to protect all websites on the platform.
What You Need to Do
Nothing. Web60 handles all server maintenance automatically. You don't need to update anything or take any action on your website.
However, we recommend:
- Reading maintenance notifications when they arrive
- Avoiding major website changes during announced maintenance windows
- Keeping your account email address current so you receive notifications
You can update your email address using our Changing Your Account Email Address guide.
After Maintenance Completes
We send a completion email once maintenance finishes. This confirms:
- All systems are operating normally
- Any issues encountered and resolved
- Next scheduled maintenance date (if known)
If you notice any problems with your website after maintenance, contact our support team immediately.
If you're still stuck or have questions about server maintenance, contact our support team through your Web60 portal. Include details about any specific concerns or issues you've noticed.
FAQ
Q: Will my website go offline during server maintenance?
A: Most maintenance happens without any downtime. Occasionally we need 2-15 minutes of downtime for major updates, but we always notify you in advance.
Q: How often does Web60 perform server maintenance?
A: Routine maintenance happens monthly, usually during the first weekend of each month. Emergency maintenance is rare but can happen anytime for security or stability issues.
Q: What time does maintenance usually happen?
A: Scheduled maintenance occurs between 2am and 4am Irish time to minimize impact on your website visitors.
Q: Do I need to backup my website before maintenance?
A: No, Web60 automatically creates backups before any maintenance work. However, you can create manual backups anytime for your own peace of mind.
Q: What happens if something goes wrong during maintenance?
A: Our monitoring systems detect issues immediately and alert our technical team. We can restore your website from the pre-maintenance backup within minutes.
Q: Can I opt out of maintenance notifications?
A: No, maintenance notifications are mandatory for all customers. They contain important information about service availability and potential impacts to your website.
Q: Why don't you perform maintenance during business hours?
A: We schedule maintenance during low-traffic hours (2am-4am Irish time) to minimize the impact on your website visitors and business operations.
Last updated: 1 March 2026