This article explains what happens to your website during technical emergencies and how Web60 keeps your business running.
What Is a Business Continuity Plan?
A business continuity plan is a set of procedures that keep your website running when something goes wrong. This could be a server failure, network problem, or other technical issue.
For your business, this means your website stays online and your customers can still find you, even during technical problems.
How Web60 Protects Your Website
Automatic Daily Backups
Web60 creates a complete copy of your website every day. This backup includes all your pages, images, contact forms, and WordPress settings. If something goes wrong, we can restore your website from the most recent backup.
You can also create manual backups before making major changes to your website.
Multiple Server Locations
Your website files are stored in professional data centres with backup power systems, fire suppression, and 24/7 security monitoring. If one system fails, another takes over automatically.
Real-Time Monitoring
Web60 monitors all websites continuously. If we detect a problem, our technical team receives an alert immediately and starts fixing the issue before most customers notice.
Emergency Response Procedures
When a serious problem occurs, Web60 follows these steps:
- Immediate Assessment - Our team identifies the problem and its impact
- Customer Communication - We send updates about the issue and expected resolution time
- System Recovery - We restore services using backups or backup systems
- Service Verification - We test that everything works properly before marking the issue as resolved
What You Should Know During an Emergency
How You'll Be Informed
During a service interruption, Web60 sends updates to the email address on your account. Make sure this email address is current by checking your account settings.
What Happens to Your Data
Your website content, customer information, and WordPress settings are never deleted during emergency procedures. We only restore from recent backups, which means you might lose very recent changes (usually less than 24 hours).
How Long Repairs Take
Most technical problems are resolved within 2-4 hours. Complex issues affecting multiple systems may take longer, but these are rare.
Preparing Your Business
While Web60 handles the technical side, you can prepare your business:
- Keep your account email address updated
- Know how to access your WordPress dashboard to check your website after an issue
- Have a backup way to contact customers (social media, phone, email) if your contact forms are temporarily affected
Your Role in Website Security
Business continuity works best when your website is properly maintained:
- Keep WordPress and plugins updated
- Use strong passwords
- Don't install untested plugins or themes
- Report unusual website behaviour immediately
If you're still stuck or have questions about how business continuity affects your specific website, contact Web60 support for help.
FAQ
Q: What happens to my website if Web60's servers go down?
A: Your website will be restored from automatic daily backups on working servers. Most outages are resolved within 2-4 hours.
Q: Will I lose my website content during an emergency?
A: No, your content is protected by daily backups. You might lose very recent changes made in the last 24 hours, but all your pages, images, and settings are safe.
Q: How will I know if there's a problem with my website?
A: Web60 sends email updates to your account email address during any service interruptions. We also post updates on our status page.
Q: Do I need to do anything during a Web60 emergency?
A: No action is required from you. Web60's technical team handles all emergency procedures automatically.
Q: What if I need my website back faster than the estimated repair time?
A: Emergency repairs follow technical requirements and cannot be rushed safely. However, you can contact support if you have urgent business needs we should know about.
Q: Are my customer emails and contact forms protected during outages?
A: Contact forms may be temporarily unavailable during outages, but no submitted information is lost. Customer emails sent to your domain email addresses depend on your email provider.
Q: How often does Web60 test its business continuity plan?
A: Web60 regularly tests backup systems and emergency procedures, but we don't disclose specific testing schedules for security reasons.
Last updated: 1 March 2026