This article explains how Web60's disaster recovery plan protects your website and business data.
What Disaster Recovery Means
Disaster recovery is a plan to keep your website running if something goes wrong. This could be a server breaking down, power cuts, or problems at our data centre. The goal is to get your website back online as quickly as possible with minimal data loss.
Web60's disaster recovery plan covers three main areas: automatic backups, multiple data centres, and emergency procedures.
Automatic Daily Backups
Your website is automatically backed up every day. These backups include:
- All your website files
- Your WordPress database (posts, pages, comments, settings)
- Images and documents you've uploaded
- Plugin and theme files
We keep these backups for 30 days. If your website gets damaged or deleted, we can restore it from a backup within hours.
You can also create additional manual backups before making major changes to your site.
Multiple Data Centre Protection
Your website files are stored in multiple locations across Ireland and Europe. If one data centre has problems, your website automatically switches to another location.
This happens within minutes and you don't need to do anything. Most customers won't even notice the switch has happened.
Our data centre infrastructure uses enterprise-grade equipment with backup power supplies and multiple internet connections.
What Happens During an Emergency
If there's a major problem affecting your website:
- Automatic monitoring detects the issue within 2 minutes
- Failover systems automatically switch your site to a backup server
- Technical team gets an immediate alert and starts investigating
- Status updates are posted on our support portal
- Email notifications are sent to affected customers
Your Role in Disaster Recovery
While Web60 handles the technical side, you can help protect your business:
- Keep your contact details up to date so we can reach you
- Check your website regularly for any issues
- Report problems quickly through our support system
- Consider downloading important backup files to your computer
Recovery Time Expectations
- Server issues: Usually resolved within 15 minutes using automatic failover
- Data centre problems: Your site switches to backup location within 5 minutes
- Website restore from backup: Typically completed within 2-4 hours
- Major disasters: Full recovery within 24 hours maximum
These times apply to the technical restoration. You may need additional time to check your website content and functionality.
What's Not Covered
Our disaster recovery plan doesn't cover:
- Problems caused by changes you make to your website
- Issues with your domain name registration (if registered elsewhere)
- Email services not hosted with Web60
- Third-party services connected to your website
If you're still stuck or have questions about disaster recovery procedures, contact our support team through your Web60 portal.
FAQ
Q: How often are backups created?
A: Your website is automatically backed up every 24 hours. Backups are kept for 30 days.
Q: Will I lose data if a server fails?
A: No, your website automatically switches to backup servers within minutes. You shouldn't lose any data.
Q: Do I get notified if there's a problem?
A: Yes, we send email alerts to affected customers and post status updates on our support portal during any service disruptions.
Q: Can I test my website backup?
A: Yes, you can restore your website from any backup to test it works properly. Contact support if you need help with this.
Q: What if my website is hacked or malware is found?
A: We can restore your website from a clean backup taken before the security issue occurred. This is usually completed within a few hours.
Q: Are my backups stored in Ireland?
A: Yes, all backups are stored within EU data centres, primarily in Ireland, ensuring compliance with Irish data protection laws.
Q: How do I know if disaster recovery is working?
A: Our monitoring systems run 24/7 checks. If you notice any website issues, contact support immediately so we can investigate.
Last updated: 1 March 2026