This article explains how Web60 handles email services and what options you have for setting up email with your domain.
Web60 Does Not Provide Email Hosting
Web60 focuses on website hosting only. We do not provide email hosting services or email accounts. This means you cannot create email addresses like info@yourbusiness.ie directly through Web60.
When you use Web60, you need to arrange email hosting separately. This separation is common in the hosting industry and gives you more flexibility to choose an email provider that meets your specific needs.
Your Email Options
You have several choices for handling email with your Web60 website:
Use an External Email Provider Services like Gmail for Business, Microsoft 365, or other Irish email providers can host your business email. You'll need to update your domain's MX records to point to your chosen email provider.
Email Forwarding If you want emails sent to your domain to reach an existing email address (like your personal Gmail), you can set up email forwarding. This redirects emails without creating actual email accounts.
Contact Forms Instead of Email Many businesses use contact forms on their websites instead of publishing email addresses. This reduces spam and keeps all enquiries organised. You can learn how to create a contact form for your Web60 website.
Setting Up MX Records
If you choose an external email provider, you'll need to configure MX records. MX records tell other email servers where to deliver emails for your domain.
Your email provider will give you specific MX record values to enter. These typically look like mail.yourprovider.com with priority numbers. You can follow our guide on how to configure MX records for detailed steps.
Most email providers include setup instructions, but the process involves logging into your domain management area and adding the records they specify.
Common Email Issues
If emails aren't working with your domain, the problem is usually related to MX record configuration or DNS propagation delays. Check that:
- MX records point to your email provider's servers
- DNS changes have had time to propagate (usually 24-48 hours)
- Your email provider's service is working properly
For detailed troubleshooting steps, see our email not working with custom domain guide.
Why Web60 Doesn't Include Email
Separating web hosting from email hosting allows Web60 to specialise in fast, reliable website hosting. It also means your email and website operate independently - if one has issues, the other continues working normally.
This approach gives you the freedom to choose email providers that offer the specific features your business needs, such as large storage quotas, advanced spam filtering, or integration with business tools.
If you're still stuck with email setup, contact Web60 support for guidance on configuring your domain's DNS records.
FAQ
Q: Can I get email accounts with my Web60 website?
A: No, Web60 only provides website hosting. You'll need to use a separate email hosting service or set up email forwarding.
Q: What's the best email provider to use with Web60?
A: Gmail for Business and Microsoft 365 are popular choices for Irish businesses. Choose based on your storage needs, budget, and required features.
Q: How long does it take for email to work after setting up MX records?
A: DNS changes typically take 24-48 hours to propagate fully, though email often starts working within a few hours.
Q: Can I use email forwarding instead of creating email accounts?
A: Yes, email forwarding redirects emails from your domain to an existing email address. This is simpler than managing separate email accounts.
Q: Will my website stop working if my email provider has problems?
A: No, your Web60 website and email services operate independently. Problems with one don't affect the other.
Q: Do I need technical knowledge to set up email with my domain?
A: Basic setup requires entering MX records provided by your email provider. Most providers include step-by-step instructions for this process.
Last updated: 1 March 2026