This article explains how to cancel your Web60 subscription.
Step 1: Contact Support
Web60 cancellations must be requested through the support team. You cannot cancel your subscription automatically through your account.
Send an email to hello@web60.ie with the following information:
- Your domain name (example: mybusiness.ie)
- The email address linked to your account
- Your cancellation request
- The date you want the cancellation to take effect
Step 2: Backup Your Website (If Needed)
Before your cancellation takes effect, download a copy of your website if you want to keep it.
To backup your website:
- Log into your Web60 account
- Go to the "Backups" section
- Click "Download Backup"
- Save the file to your computer
This backup contains your website files and database. You'll need this if you want to move your website to another hosting provider.
Step 3: Save Important Information
Make note of any important details before cancellation:
- Email accounts and passwords
- Domain registration details (if your domain is registered separately)
- Any third-party services connected to your website
- Contact forms or customer data you need to keep
What Happens After Cancellation
Your website will stop working on the cancellation date. Web60 will:
- Delete all website files and databases
- Remove email accounts
- Stop automatic backups
This deletion is permanent. Web60 cannot restore your website after cancellation is complete.
Domain Name Considerations
If you registered your domain name through Web60, cancelling your hosting does not cancel your domain registration. Your domain will continue to renew separately.
If you registered your domain elsewhere, you can point it to a new hosting provider after cancellation.
Processing Time
Cancellation requests are typically processed within 1-2 business days. You'll receive email confirmation when the cancellation is complete.
If you're still stuck, contact Web60 support at hello@web60.ie or use the support ticket system in your account.
FAQ
Q: Can I cancel my subscription online?
A: No, you must contact Web60 support by email to request cancellation. This ensures your data is handled properly.
Q: Will I get a refund if I cancel early?
A: Contact support to discuss your specific situation. Refund policies depend on your payment terms and cancellation timing.
Q: What happens to my email addresses after cancellation?
A: All email accounts will stop working immediately when your hosting is cancelled. Save any important emails before cancellation.
Q: Can I reactivate my account after cancellation?
A: Once cancellation is complete, your website data is permanently deleted. You would need to start fresh with a new subscription.
Q: How long do I have to download my website backup?
A: Download your backup before the cancellation date. After cancellation, all data is permanently removed and cannot be recovered.
Q: Will my domain name stop working?
A: Your website will stop working, but if you registered your domain separately, you can point it to a new hosting provider.
Q: Can I cancel just my hosting but keep my domain?
A: Yes, if your domain is registered separately from your hosting. Contact support to clarify your domain registration status.
Last updated: 1 March 2026