This article explains how to permanently delete your Web60 account and remove all your data.
Before You Delete Your Account
Account deletion is permanent. Once deleted, you cannot recover your website, files, or account information.
Before proceeding:
- Download any files or content you want to keep
- Download your backup files to save your website
- Note down your domain name details if you plan to use it elsewhere
- Cancel any active subscriptions to avoid future charges
Step 1: Cancel Your Subscription
You must cancel your subscription before deleting your account. This stops future billing and begins the account closure process.
Log into your Web60 portal and follow the cancellation steps. Your website will remain active until the end of your current billing period.
Step 2: Download Your Website Data
Save anything you want to keep before deletion:
- Log into your WordPress dashboard
- Go to your media library and download important images
- Copy any text content from your pages
- Download a full backup of your website files
- Save any email addresses or contact form submissions
Step 3: Request Account Deletion
Web60 does not offer automatic account deletion through the portal. You must contact support directly.
Send an email to support with:
- Your account email address
- Your domain name
- Confirmation that you want permanent account deletion
- Statement that you understand this action cannot be undone
Include the phrase "PERMANENT ACCOUNT DELETION REQUEST" in your email subject line.
Step 4: Confirm Your Identity
Support will ask you to verify your identity before deletion. This protects your account from unauthorized deletion requests.
You may need to:
- Confirm details from your account
- Respond from your registered email address
- Provide your domain name or account reference
Step 5: Final Deletion
Once verified, support will:
- Delete your website files and databases
- Remove your account from Web60 systems
- Delete your personal information in line with GDPR requirements
- Send confirmation that deletion is complete
This process typically takes 1-2 business days.
What Happens to Your Domain
If you registered your domain through Web60, domain deletion is separate from account deletion. Tell support whether you want to:
- Transfer the domain to another provider
- Let the domain expire naturally
- Cancel the domain registration early
If you're still stuck, contact Web60 support for help with account deletion. They can guide you through each step and answer questions about data recovery or domain management.
FAQ
Q: Can I recover my account after deletion?
A: No, account deletion is permanent. All website files, databases, and account information are completely removed and cannot be recovered.
Q: What happens to my domain name after account deletion?
A: Domain registrations are separate from hosting accounts. Your domain will remain active until its expiration date unless you specifically request domain cancellation.
Q: How long does account deletion take?
A: Account deletion typically takes 1-2 business days after you confirm your identity with support.
Q: Will I get refunded for unused time?
A: Account deletion does not automatically trigger refunds. If you want a refund for unused service time, submit a separate refund request.
Q: Can I delete my account immediately?
A: No, you must contact support to request deletion. This security measure prevents accidental or unauthorized account removal.
Q: What personal data gets deleted?
A: All personal information including account details, website files, databases, and backups are permanently deleted in compliance with GDPR requirements.
Q: Do I need to cancel my subscription before requesting deletion?
A: Yes, you should cancel your subscription first to stop future billing, then request account deletion separately.
Last updated: 1 March 2026