This article explains how to transfer your Web60 website to another person or business.
Before You Start
Transferring website ownership moves control of your website, domain, and billing to someone else. This action cannot be undone easily. Make sure you want to permanently give up access to your website.
The new owner must have their own Web60 account. If they don't have one, they need to create an account first.
Step 1: Gather Required Information
Before starting the transfer, collect:
- Your Web60 account email address
- The new owner's Web60 account email address
- Your domain name (if you have a custom domain)
- Current billing reference number
Step 2: Contact Web60 Support
Website ownership transfers must be handled by Web60 support staff. You cannot do this yourself through the Web60 portal.
Send an email to support with:
- Subject line: "Website Ownership Transfer Request"
- Your current account email address
- The website/domain you want to transfer
- The new owner's Web60 account email address
- Reason for the transfer (selling business, changing owners, etc.)
Step 3: Verify Your Identity
Web60 support will ask you to confirm your identity. They may ask for:
- Answer to your account security question
- Recent invoice number
- Domain registration details
This prevents unauthorised transfers of your website.
Step 4: New Owner Accepts Transfer
The new owner must confirm they want to accept the website. Web60 support will contact them at their account email address.
The new owner needs to:
- Confirm they want the website
- Accept responsibility for future billing
- Provide payment details for renewals
Step 5: Transfer Completion
Once both parties confirm, Web60 support will:
- Move the website to the new owner's account
- Transfer domain ownership (if applicable)
- Update billing information
- Send confirmation emails to both parties
This process typically takes 1-3 business days.
Important Notes
Billing: The new owner becomes responsible for all future payments. Your payment method will be removed from the account.
Email Changes: If you need to update your account email address first, see Changing Your Account Email Address.
Domain Transfers: If you have a custom domain, ownership transfers to the new account. If you want to keep the domain but transfer the website, mention this when contacting support.
Access Loss: After transfer, you cannot access the website, WordPress admin, or Web60 portal for this site.
If you're still stuck, contact Web60 support with your transfer request details and they'll guide you through the process.
FAQ
Q: How long does a website ownership transfer take?
A: Website ownership transfers typically take 1-3 business days once both parties have confirmed the transfer details.
Q: Can I transfer just the domain but keep the website?
A: Yes, you can transfer domain ownership separately from website ownership. Specify this when contacting Web60 support.
Q: What happens to my billing after the transfer?
A: Your payment method is removed and the new owner becomes responsible for all future payments and renewals.
Q: Can I get my website back after transferring ownership?
A: Website ownership transfers are permanent. The new owner would need to initiate a transfer back to you, which requires their permission.
Q: Do I need to cancel my subscription before transferring?
A: No, don't cancel your subscription. The transfer process moves the active subscription to the new owner's account.
Q: What if the new owner doesn't have a Web60 account?
A: The new owner must create a Web60 account before the transfer can be completed. They can sign up for free at the Web60 website.
Last updated: 1 March 2026