When you open a support ticket in your Web60 dashboard, you'll be asked to choose a category. Picking the right one helps us get your request to the most suitable person and reply more quickly. Here is what each category covers.
Website
Choose Website for anything about your WordPress site itself. For example:
- The site is down, slow or showing an error
- A page, form or plugin isn't working
- Help with editing, themes or updates
- Moving an existing website to Web60
Choose Email for anything about sending or receiving email. For example:
- Emails not arriving, or going to spam
- Setting up an address on your phone or computer
- Contact form emails not being delivered
Domains
Choose Domains for your domain name and DNS. For example:
- Registering, renewing or transferring a domain
- Pointing a domain at your website
- DNS records for email or other services
Billing
Choose Billing for payments, invoices or your plan. For example:
- Questions about a charge or renewal
- A copy of an invoice
- Updating your card
- Changing or cancelling your plan
Other
Choose Other if none of the above fit, or if your question covers several areas. Emails sent to hello@web60.ie land here too, and we'll file them in the right place.
Tips for a faster reply
- Pick the category that matches the main problem and explain the rest in your message.
- Choose the website the ticket is about, so we can look at it straight away.
- Attach a screenshot if the problem is something you can see.
Frequently asked questions
What if I pick the wrong category?
Do not worry. Our team reviews every ticket and will route it to the right person regardless of the category you choose. Picking the correct one simply helps us respond faster.
Can I change the category after I submit?
You cannot change the category yourself after submitting, but our team can reclassify it internally if needed. Just mention it in a reply on the ticket if you think you chose the wrong one.
Which category should I use if my issue covers more than one area?
Choose the category that best describes the main problem. For example, if your domain is not working and you think it is a billing issue because your plan expired, choose Billing. You can explain the full situation in your message.
Last updated: 16 March 2026