I can't log in to my Web60 dashboard

If you are having trouble signing in to your Web60 dashboard, try these three methods in order. Most people get back in within a few minutes.

Method 1: Sign in with email and password

This is the standard way to sign in.

1. Go to app.web60.ie/login.
2. Enter your email address in the email field.
3. Enter your password in the password field.
4. Click Sign In.

Common issues with this method:

• Make sure you are using the same email address you signed up with.
• Check that Caps Lock is not turned on, as passwords are case-sensitive.
• If you have recently changed your password, make sure you are using the new one.

Method 2: Use a magic link

If your password is not working, the magic link is a quick way to get in without needing a password at all.

1. Go to app.web60.ie/login.
2. Click "Sign in with email link".
3. Enter your email address and click send.
4. Check your email inbox for a message from Web60.
5. Click the link in the email, and you will be signed in straight away.

Important things to know:

• The magic link expires after 15 minutes, so click it soon after it arrives.
• Check your spam or junk folder if you do not see the email within a couple of minutes.
• Make sure you are checking the inbox for the same email address you entered.

Method 3: Reset your password

If neither of the above methods works, reset your password.

1. Go to app.web60.ie/login.
2. Click "Forgot password?" which you will find below the password field.
3. Enter your email address and click send.
4. Check your email for a password reset message.
5. Click the reset link and choose a new password.
6. Go back to app.web60.ie/login and sign in with your new password.

Tips for choosing a new password:

• Use at least 8 characters.
• Include a mix of letters and numbers.
• Avoid using the same password you use for other websites.

Still locked out?

If you have tried all three methods and still cannot get in, here are a few more things to check:

• Try a different browser or open a private/incognito window.
• Clear your browser cache, as old stored data can sometimes cause sign-in problems.
• Make sure you are going to the correct address: app.web60.ie/login.

If none of this works, contact our support team. We can verify your account and help you get back in.

Need help?

If you have tried all three sign-in methods and are still locked out, visit our support page and we will get you sorted.