This guide explains how to fix email problems that occur after connecting your domain to Web60.
Why Email Stops Working
Web60 hosts websites only — not email. When you change your domain's nameservers to Web60, you lose the MX records (mail exchange records) that tell the internet where to deliver your email. These records were stored at your previous DNS provider.
Without MX records, emails sent to your domain cannot be delivered.
Step 1: Check Your Current MX Records
- Log in to your Web60 dashboard
- Go to DNS Records in the left menu
- Look for records with type "MX" in the list
- If you see no MX records, this confirms the problem
Step 2: Add Your Email Provider's MX Records
Quick Setup for Common Providers
If you use Google Workspace or Microsoft 365:
- In the DNS Records section, click Quick Add
- Select your email provider from the dropdown
- Click Add Records
- Web60 will automatically add the correct MX and SPF records
Manual Setup for Other Providers
If you use a different email provider:
- Contact your email provider for their MX record details
- In DNS Records, click Add Record
- Set Type to "MX"
- Enter the priority and mail server details provided by your email host
- Save the record
Step 3: Verify Your Records Are Working
- Use the free DNS checker tool to verify your MX records are live
- This process can take up to 48 hours due to DNS propagation
- Send a test email to your domain to confirm delivery
Common Email Issues and Solutions
Cannot receive email: MX records are missing or incorrect. Follow Step 2 above.
Emails going to spam: You need SPF and DMARC records. The Quick Add feature includes SPF records for Google Workspace and Microsoft 365.
Emails being rejected: Your SPF record may be too strict or contain errors. Contact your email provider for the correct SPF settings.
Prevention for Next Time
Before changing nameservers in future:
- Note down all existing DNS records from your current provider
- Take screenshots of your DNS settings
- Ask your email provider for their required DNS records
This prevents email disruption when making DNS changes.
If you're still stuck, raise a support ticket with details about your email provider and we'll help you set up the correct records.
Frequently asked questions
How long does it take for email to start working again?
Once you add the correct MX records, email delivery can take up to 48 hours to fully restore due to DNS propagation delays.
Will I lose emails sent during the downtime?
Emails sent while MX records were missing will typically bounce back to the sender. You may need to ask people to resend important messages.
Can Web60 host my email as well as my website?
No, Web60 only provides website hosting. You'll need a separate email provider like Google Workspace, Microsoft 365, or your domain registrar's email service.
I don't know who provides my email hosting - how can I find out?
Check where you currently access your email (Gmail, Outlook, etc.) or contact whoever set up your email originally. Your domain registrar may also provide email services.
Do I need SPF and DMARC records?
Yes, these records help prevent your emails going to spam and protect against email spoofing. The Quick Add feature includes SPF records for major providers.
My MX records look correct but email still doesn't work - what now?
Use the DNS checker tool to verify the records are live globally, check your email provider's status page, and ensure your email account hasn't been suspended or expired.
Last updated: 26 March 2026