This article explains how to set up emergency contacts on your Web60 account so trusted people can access your billing and account details if needed.
1. Log into Your Web60 Portal
Go to your Web60 portal and sign in using your email address and password. If you've forgotten your login details, use the password reset option on the login page.
Once logged in, you'll see your main dashboard with your website information.
2. Find the Account Settings Section
Look for "Account Settings" or "My Account" in the main menu. This is usually found in the top navigation bar or sidebar.
Click on this section to open your account management options.
3. Access Emergency Contacts
In your account settings, look for a section called "Emergency Contacts" or "Authorised Contacts". This might be under a "Security" or "Account Access" subsection.
Click on "Emergency Contacts" to open the contact management page.
4. Add Your First Emergency Contact
Click the "Add Emergency Contact" button to start adding someone.
You'll need to provide:
- Full name of the person
- Their email address
- Their phone number
- Relationship to you (spouse, business partner, etc.)
- What level of access they should have
5. Choose Access Levels
Web60 offers different access levels for emergency contacts:
Billing Access: They can view invoices, update payment methods, and handle billing issues
Account Access: They can view account details and make basic changes
Full Access: They can access everything except delete the account
Choose the level that makes sense for each contact. Most people give spouses or business partners full access, while accountants might only need billing access.
6. Verify the Emergency Contact
After you add someone, Web60 will send them a verification email. They must click the link in this email to confirm they want to be an emergency contact.
Until they verify their email, they won't have access to your account. Follow up with them to make sure they complete this step.
7. Test the Access
Once your emergency contact is verified, ask them to try logging in or contacting Web60 support to test their access. This ensures everything works properly before you actually need it.
You can add up to three emergency contacts to your account. If you need to change your main account email address, do this separately from adding emergency contacts.
If you're still stuck with setting up emergency contacts, contact Web60 support through your portal or by email. Have your account details ready when you contact them.
FAQ
Q: Can my emergency contact cancel my Web60 subscription?
A: Only contacts with "Full Access" can make major account changes like cancelling. Contacts with "Billing Access" can only handle payment and invoice issues.
Q: Will my emergency contacts get copies of my invoices?
A: No, emergency contacts don't automatically receive billing emails. They can only access this information when they log in to help you.
Q: What happens if I forget to tell someone they're an emergency contact?
A: They'll receive a verification email explaining that you've added them as an emergency contact. They can decline if they don't want this responsibility.
Q: Can I remove an emergency contact later?
A: Yes, you can remove emergency contacts at any time from your account settings. They'll receive an email notification when you remove them.
Q: Do emergency contacts need their own Web60 account?
A: No, emergency contacts don't need their own Web60 subscription. They access your account through a special emergency access system.
Q: Can my emergency contact access my WordPress admin area?
A: No, emergency contacts only access billing and account settings through the Web60 portal. WordPress admin access is separate.
Q: What if my emergency contact forgets their access details?
A: Emergency contacts can use the password reset option on the Web60 portal login page, just like regular account holders.
Last updated: 1 March 2026