This article shows you how to set up recurring payments so your Web60 subscription renews automatically each year.
Setting Up Automatic Payments
1. Access Your Web60 Portal
Log into your Web60 account at your portal dashboard. If you need help finding this, check Understanding Your Web60 Portal.
Click on "Billing" in the main menu.
2. Navigate to Payment Settings
In the Billing section, look for "Payment Methods" or "Auto-Renewal Settings". This might be in a sidebar menu or as a tab at the top of the page.
Click on "Payment Methods" to see your current payment options.
3. Add or Update Your Payment Method
If you don't have a payment method saved:
- Click "Add Payment Method"
- Choose between credit card or debit card
- Enter your card details: number, expiry date, and security code
- Add your billing address (this must match your card's registered address)
- Click "Save Payment Method"
If you already have a payment method but want to change it, click "Update" next to your existing card and enter the new details.
4. Enable Auto-Renewal
Look for a section called "Subscription Settings" or "Auto-Renewal".
You'll see a toggle switch or checkbox next to "Auto-Renewal" or "Automatic Payments". Click this to turn it on.
The system will show you:
- Your next renewal date
- The amount that will be charged
- Which payment method will be used
Click "Save Settings" or "Confirm" to activate auto-renewal.
5. Set Up Payment Notifications
To avoid surprises, set up billing alerts. In the same Billing section, look for "Notifications" or "Alerts".
Tick the boxes for:
- Payment successful notifications
- Payment failed notifications
- Renewal reminder emails (usually sent 7 days before renewal)
For more detailed help with this step, see How to Set Up Billing Alerts.
6. Test Your Setup
Your recurring payment is now active. You should see "Auto-Renewal: Enabled" in your account overview.
Check that your renewal date shows correctly and matches when you expect to be charged.
What Happens Next
Web60 will automatically charge your saved payment method before your subscription expires. You'll get an email confirmation when the payment goes through.
If a payment fails, Web60 will try again after a few days and send you an email so you can update your payment details.
You can turn off auto-renewal at any time by following the same steps and toggling the switch off. For help with managing your renewal settings, see Managing Subscription Auto-Renewal.
If you're still stuck with setting up recurring payments, contact Web60 support through your portal dashboard or email support.
FAQ
Q: When will my card be charged for renewal?
A: Web60 charges your card 7 days before your subscription expires. You'll get an email reminder before this happens.
Q: Can I use a debit card for recurring payments?
A: Yes, both credit cards and debit cards work for automatic payments. Make sure your card doesn't expire before your next renewal date.
Q: What happens if my payment fails?
A: Web60 will email you immediately and try charging your card again after 3 days. You'll have time to update your payment method before your service is affected.
Q: Can I change my payment method after setting up auto-renewal?
A: Yes, go to Billing > Payment Methods in your portal and click "Update" next to your current card. The new method will be used for your next renewal.
Q: How do I turn off automatic payments?
A: In your portal, go to Billing > Subscription Settings and toggle off "Auto-Renewal". You'll need to pay manually before each renewal date.
Q: Will I get a receipt when my card is charged?
A: Yes, Web60 emails you a receipt and invoice each time your subscription renews. These emails come from the billing system.
Q: Can I get a refund if I don't want to continue?
A: You can request a refund within the terms of service. Turn off auto-renewal first, then see the guide on how to request a refund through your portal.
Last updated: 1 March 2026