Managing Account Activity Logs

This article shows you how to view and manage your Web60 account activity logs to track account changes and security events.

Accessing Your Activity Logs

1. Log into your Web60 account dashboard
2. Click on "Account" in the main menu
3. Select "Activity Logs" from the dropdown menu
4. The logs page will display your recent account activity

Understanding Log Entries

Each log entry shows:

• Date and time - When the activity happened (in Irish time)
• Action - What happened (login, password change, settings update)
• IP address - Where the action came from
• Device/Browser - What device was used
• Status - Whether the action succeeded or failed

Types of Activities Logged

Web60 tracks these account activities:

• Login attempts (successful and failed)
• Password changes and resets
• Email address updates
• Payment method changes
• Two-factor authentication setup and changes
• Website creation and deletion
• Domain connections and changes
• Team member additions or removals

Filtering Your Logs

To find specific activities:

1. Use the date picker to select a time period
2. Choose an activity type from the dropdown menu
3. Enter an IP address if you want to see activity from a specific location
4. Click "Filter" to update the results

What to Look For

Check your logs regularly for:

• Unknown IP addresses - Logins from locations you don't recognise
• Failed login attempts - Multiple failed attempts might indicate someone trying to access your account
• Unexpected changes - Settings changes you didn't make
• Unusual timing - Activity at times when you weren't using your account

Downloading Your Logs

1. Click "Export Logs" at the top of the activity page
2. Select your date range
3. Choose the file format (CSV or PDF)
4. Click "Download"
5. The file will download to your computer

You can keep these files as records for your business or to investigate security issues.

Security Alerts

Web60 automatically sends email alerts for:

• Logins from new devices or locations
• Password changes
• Payment method updates
• Email address changes

These emails help you spot unauthorised access quickly. If you receive an alert for activity you didn't perform, change your password immediately and contact support.

Log Retention

Web60 keeps your activity logs for 12 months. After this period, older logs are automatically deleted. If you need longer-term records, download and save your logs regularly.

If you're still stuck with viewing or understanding your activity logs, contact Web60 support through your account dashboard for assistance.

FAQ

Q: How often should I check my activity logs?

A: Check your logs weekly, or immediately if you receive any security alert emails. Regular monitoring helps you spot unusual activity early.

Q: Can I delete entries from my activity logs?

A: No, you cannot delete or modify log entries. This ensures the logs provide an accurate security record of your account activity.

Q: Why don't I see WordPress login attempts in these logs?

A: These logs only show Web60 account activity. WordPress login attempts are tracked separately within your WordPress dashboard under Users > Activity.

Q: What should I do if I see suspicious activity?

A: Change your password immediately, enable two-factor authentication if you haven't already, and contact Web60 support with details of the suspicious entries.

Q: Can I set up custom alerts for specific activities?

A: Currently, Web60 sends automatic alerts for major security events. For custom monitoring, you can check your logs regularly or download them for analysis.

Q: Why does my IP address keep changing in the logs?

A: Your internet provider may assign different IP addresses each time you connect. This is normal for most home and mobile internet connections.

Q: How accurate are the timestamps in the activity logs?

A: All timestamps are recorded in Irish Standard Time (IST) or Irish Summer Time (IST) and are accurate to the second when the activity occurred.