This article explains how credits and refunds work on your Web60 account.
How Account Credits Work
Account credits appear as a positive balance on your Web60 account. These credits automatically apply to your next bill.
When you have account credits:
- They reduce your next invoice amount
- If credits exceed your bill, the remaining balance stays on your account
- Credits never expire
- You cannot withdraw credits as cash
You can see your current credit balance in your Web60 portal under the billing section.
When You Receive Credits
Web60 adds credits to your account in these situations:
Service disruptions: If your website experiences downtime beyond normal maintenance windows, you receive credits for the affected period.
Billing errors: If you were charged incorrectly, credits cover the difference once the error is confirmed.
Plan downgrades: When you downgrade your plan, credits cover the unused portion of your current billing period.
Cancelled add-ons: Removing services mid-billing cycle generates credits for the unused time.
Refund Policy
Web60 processes refunds differently depending on your situation:
Within 30 days of signup: Full refunds are available if you cancel within your first 30 days. This applies to your initial subscription payment only.
Domain refunds: Domain registration fees cannot be refunded after the domain is registered. This follows industry standards.
Partial month refunds: If you cancel mid-billing cycle, you receive account credits rather than direct refunds. These credits apply if you reactivate your account.
Payment disputes: If your bank or card provider disputes a charge, Web60 may suspend your account until the dispute resolves.
How to Request a Refund
For detailed steps on requesting refunds, see How to Request a Refund.
You need to provide:
- Your account email address
- Reason for the refund request
- Specific billing period or charges involved
Refund Processing Times
Refunds return to your original payment method:
- Credit/debit cards: 3-5 business days
- Bank transfers: 5-10 business days
- PayPal: 1-2 business days
Processing times depend on your bank or payment provider, not Web60.
Account Credits vs Refunds
Account credits are faster and more flexible than refunds. Credits apply immediately to your account, while refunds require processing time.
If you plan to continue using Web60, accepting credits instead of refunds keeps your account active and credits available for future bills.
If you're permanently leaving Web60, request a direct refund rather than accepting credits.
If you're still stuck with billing issues or refund requests, contact Web60 support through your account portal. Include your account details and specific billing questions for faster resolution.
FAQ
Q: How long do account credits last?
A: Account credits never expire. They remain on your account until used against future bills.
Q: Can I get a refund after 30 days?
A: Refunds after 30 days are only available in exceptional circumstances like extended service outages. Most adjustments after 30 days are handled as account credits.
Q: Will I get refunded for my domain name if I cancel?
A: No, domain registration fees cannot be refunded once the domain is registered. The domain remains yours until its expiration date.
Q: What happens to my credits if I cancel my account?
A: If you have account credits when you cancel, you can request a refund for the credit balance. Contact support to arrange this.
Q: Can I transfer my credits to another Web60 account?
A: Credits cannot be transferred between accounts. They only apply to the account where they were issued.
Q: Why did I receive credits instead of a refund?
A: Credits are issued for partial billing adjustments and service issues. This keeps your account active while compensating for the issue.
Q: How do I check my current credit balance?
A: Log into your Web60 portal and check the billing section. Your current credit balance appears at the top of your billing overview.
Last updated: 1 March 2026