Understanding Your Invoice

This article explains how to read and understand your Web60 hosting invoice.

Accessing Your Invoice

Your invoice is sent to the email address on your account when payment is due. You can also view it in your account dashboard:

1. Log into your Web60 account
2. Click "Billing" in the main menu
3. Select "Invoices" to see all your bills
4. Click on any invoice to view the full details

Understanding Invoice Details

Invoice Number and Date

Each invoice has a unique number starting with "WEB60-". The invoice date shows when the bill was created, not when payment is due.

Service Period

This shows the dates your hosting service covers. Web60 bills annually, so you'll see a 12-month period listed.

Payment Due Date

This is when payment must be received to avoid service interruption. Payment is typically due 7 days after the invoice date.

Line Items

Your invoice lists each service:

• WordPress hosting for your domain name
• Any add-on services you've purchased
• The cost for each item

VAT Information

As an Irish business, Web60 charges VAT at the current rate (23% as of 2024). The invoice shows:

• Subtotal before VAT
• VAT amount
• Total amount due including VAT
• Web60's VAT registration number

Payment Methods

Accepted payment methods are listed at the bottom of each invoice. Web60 accepts major credit cards and bank transfers.

Downloading and Printing Invoices

To download your invoice:

1. Open the invoice in your account dashboard
2. Click "Download PDF" at the top right
3. Save the file to your computer
4. Print if needed for your business records

Keep these invoices for your business tax records. Revenue Ireland requires you to keep business receipts for 6 years.

Payment Status

Invoices show their current status:

• Unpaid: Payment not yet received
• Paid: Payment completed successfully
• Overdue: Payment is late
• Cancelled: Invoice was cancelled before payment

You'll receive email reminders for unpaid invoices approaching the due date.

Common Invoice Issues

Wrong Email Address

If you're not receiving invoices, check that your account email address is correct in your dashboard settings.

Payment Problems

If your payment fails, you'll see this noted on the invoice. Check with your bank about any declined transactions.

VAT Questions

Irish businesses can reclaim VAT on hosting services. Keep your Web60 invoices as proof of purchase for Revenue.

If you're still stuck with invoice questions, contact Web60 support through your account dashboard or email support directly.

FAQ

Q: When will I receive my invoice?

A: Invoices are sent 7 days before your renewal date. Check your account email address is correct if you're not receiving them.

Q: Can I change my billing address?

A: Yes, update your billing details in your account dashboard under "Billing Information". Changes apply to your next invoice.

Q: Why is VAT charged on my invoice?

A: Web60 is an Irish company and must charge VAT at 23% on all services. Irish businesses can reclaim this VAT through Revenue.

Q: How do I pay an overdue invoice?

A: Log into your account, go to "Invoices", and click "Pay Now" on any overdue bills. Your service will resume once payment clears.

Q: Can I get a refund if I cancel mid-year?

A: Web60 hosting is billed annually in advance. Contact support to discuss your specific situation and cancellation options.

Q: What happens if I don't pay my invoice?

A: Your hosting service will be suspended 7 days after the due date. Your website will go offline until payment is received.

Q: Can I pay by bank transfer?

A: Yes, bank transfer details are shown on your invoice. Include your invoice number as the payment reference so it's processed correctly.