Managing Subscription Auto-Renewal

This article explains how to manage your Web60 subscription auto-renewal settings.

Checking Your Auto-Renewal Status

1. Log into your Web60 account at web60.ie
2. Click on "Billing" in the left menu
3. Find your Web60 subscription in the list
4. Look for the "Auto-Renewal" column - it will show either "On" or "Off"
5. The "Next Due" column shows when your subscription renews next

Turning On Auto-Renewal

1. Go to the "Billing" section in your Web60 account
2. Find your subscription and click the "Manage" button
3. Scroll down to the "Auto-Renewal" section
4. Click the toggle switch to turn auto-renewal "On"
5. Make sure you have a valid payment method saved - if not, add one using the "Payment Methods" link
6. Click "Save Changes" at the bottom of the page

Your subscription will now renew automatically before it expires.

Turning Off Auto-Renewal

1. Go to the "Billing" section in your Web60 account
2. Find your subscription and click the "Manage" button
3. Scroll down to the "Auto-Renewal" section
4. Click the toggle switch to turn auto-renewal "Off"
5. Click "Save Changes" at the bottom of the page

You'll receive email reminders before your subscription expires so you can renew manually.

What Happens When Auto-Renewal is On

Web60 will attempt to charge your saved payment method 7 days before your subscription expires. If the payment succeeds, your subscription continues without interruption. If the payment fails, we'll try again after 3 days, then send you an email asking you to update your payment method.

Your website stays online during this grace period, but you should update your payment method as soon as possible.

What Happens When Auto-Renewal is Off

You'll receive email reminders 30 days, 14 days, 7 days, and 1 day before your subscription expires. After expiration, your website will be suspended until you renew manually.

To renew manually, log into your Web60 account, go to "Billing", and click "Renew" next to your expired subscription.

Payment Method Requirements

Auto-renewal only works if you have a valid payment method saved in your account. Accepted payment methods include:

• Credit cards (Visa, Mastercard)
• Debit cards
• PayPal (linked to your account)

If your payment method expires or becomes invalid, auto-renewal will fail and you'll need to update it.

If you're still stuck with your auto-renewal settings, contact Web60 support through your account dashboard or email hello@web60.ie.

FAQ

Q: Can I change my auto-renewal settings anytime?

A: Yes, you can turn auto-renewal on or off anytime from your billing settings. Changes take effect immediately.

Q: Will I get a receipt when auto-renewal charges my card?

A: Yes, you'll receive an email receipt within 24 hours of successful payment. You can also view all invoices in your billing section.

Q: What if my payment fails during auto-renewal?

A: We'll retry the payment after 3 days, then send you an email to update your payment method. Your website stays online during this grace period.

Q: Can I get a refund if auto-renewal charged me by mistake?

A: If you believe you were charged incorrectly, contact support immediately. Each case is reviewed individually based on our refund policy.

Q: Does turning off auto-renewal cancel my subscription?

A: No, it only stops automatic renewals. Your current subscription remains active until its expiration date.

Q: How much notice do I get before auto-renewal charges my card?

A: You'll receive an email notification 7 days before the auto-renewal date, giving you time to make changes if needed.

Q: What happens to my website if I forget to renew manually?

A: Your website will be suspended after expiration, but your files and data are kept safe for 30 days while you can still renew and restore service.