This article explains how pro-rata billing works when you make changes to your Web60 account during your billing period.
What Is Pro-Rata Billing
Pro-rata billing means you only pay for the time you actually use a service. When you make changes to your Web60 account mid-way through your billing period, we calculate charges or refunds based on the exact number of days remaining.
For example, if you upgrade your plan halfway through a 12-month period, you only pay the price difference for the remaining 6 months.
When Pro-Rata Billing Applies
Pro-rata billing happens in these situations:
- Upgrading your plan: You pay the difference for the remaining days in your billing period
- Downgrading your plan: You receive a credit for the difference, applied to future bills
- Cancelling your account: You may receive a partial refund for unused days
- Adding extra services: You pay for the remaining time in your current billing period
How We Calculate Pro-Rata Charges
We use a simple daily calculation:
- We divide your annual plan cost by 365 days to get a daily rate
- We count the exact number of days remaining in your billing period
- We multiply the daily rate by the remaining days
- For upgrades, you pay the difference between your old and new plan
- For downgrades, you receive a credit for the difference
Understanding Your Pro-Rata Invoice
After making account changes, you'll receive an updated invoice showing:
- Your original plan cost and remaining days
- Your new plan cost and remaining days
- The pro-rata calculation breakdown
- Any amount due or credit applied
The invoice clearly shows how we calculated the final amount. You can also check your billing history in your Web60 portal to see all pro-rata adjustments.
Pro-Rata Credits and Refunds
When you downgrade or cancel:
- Downgrades: Credits appear on your account and apply to your next bill automatically
- Cancellations: Refunds process back to your original payment method within 5-10 business days
- Annual plans: Refunds calculate based on full months remaining, not daily rates
Credits from downgrades don't expire and will always apply to future charges on your account.
Making Changes Mid-Billing Period
You can upgrade or downgrade your plan at any time through your Web60 portal. Changes take effect immediately, and pro-rata billing applies automatically.
If you're considering cancelling your subscription, review the pro-rata calculation in your portal before confirming the cancellation.
If you're still stuck with pro-rata billing calculations or have questions about charges on your account, contact our support team for a detailed breakdown of your specific situation.
FAQ
Q: Do I get money back if I cancel mid-year?
A: Yes, if you paid annually and cancel before your renewal date, you'll receive a pro-rata refund for the unused months remaining on your account.
Q: When do pro-rata charges appear on my card?
A: Pro-rata charges process immediately when you upgrade your plan. You'll see the charge on your card within 1-2 business days.
Q: Can I see the pro-rata calculation before making changes?
A: Yes, your Web60 portal shows the exact pro-rata amount before you confirm any plan changes or cancellations.
Q: What happens to my credit if I cancel after downgrading?
A: Any unused credits on your account will be refunded along with your pro-rata cancellation refund back to your original payment method.
Q: Do pro-rata charges apply to monthly plans?
A: Yes, monthly plans also use pro-rata billing when you make changes mid-month, calculated on a daily basis for the remaining days.
Last updated: 1 March 2026