Understanding Invoice Payment Methods

This article explains the payment methods available for Web60 invoices and how to manage your payment settings.

Available Payment Methods

Credit and Debit Cards

Web60 accepts all major credit and debit cards including Visa, Mastercard, and American Express. Your card details are stored securely and used for automatic renewals unless you change this setting.

To pay by card, click the payment link in your invoice email or log into your Web60 portal and go to the billing section.

Bank Transfer

You can pay invoices by bank transfer to Web60's Irish bank account. Bank transfer details appear on every invoice under the payment section.

Bank transfers typically take 1-3 business days to process. Your service remains active during this time if you initiate the transfer before your due date.

Direct Debit

Direct debit is available for Irish bank accounts. This automatically collects payment from your bank account on the due date.

To set up direct debit, contact Web60 support with your bank account details. You'll receive a direct debit mandate to sign and return.

How to Update Your Payment Method

1. Log into your Web60 portal
2. Go to "Billing & Account" in the main menu
3. Click "Payment Methods"
4. Add a new payment method or update existing details
5. Set your preferred method as default for future invoices

Changes take effect immediately for new invoices. Existing pending invoices use the original payment method unless you manually pay them with the new method.

When Payments Fail

If a card payment fails, you'll receive an email notification with a new payment link. Common reasons for payment failures include:

• Expired or cancelled cards
• Insufficient funds
• Bank security blocks on international payments
• Incorrect billing address details

Your website stays online for 7 days after a failed payment. During this grace period, update your payment method or pay the outstanding invoice manually.

For help with failed payments, check updating your payment method or contact support.

Invoice Payment Timing

Web60 invoices are generated 7 days before your service renewal date. This gives you time to review charges and update payment methods if needed.

Automatic payments attempt on the due date at approximately 2 AM Irish time. If you're paying manually, submit payment by 11:59 PM on the due date to avoid any service interruption.

For questions about specific invoice charges, see understanding your invoice.

If you're still stuck with payment issues, contact Web60 support through your portal or email hello@web60.ie with your account details and invoice number.

FAQ

Q: Can I pay annually instead of monthly?

A: Yes, Web60 offers annual billing which provides a discount compared to monthly payments. Change this in your billing settings.

Q: What happens if my payment fails?

A: You get an email with a new payment link and 7 days to resolve the issue. Your website stays online during this grace period.

Q: Can I use PayPal or other digital wallets?

A: Currently Web60 accepts credit cards, debit cards, bank transfers, and direct debit. PayPal is not available at this time.

Q: How do I get a receipt for my payment?

A: Receipts are automatically emailed after successful payments. You can also download them from the billing section of your Web60 portal.

Q: Can I split payments between two cards?

A: No, each invoice must be paid with a single payment method. You cannot split payments between multiple cards or methods.

Q: Why was my Irish card declined?

A: Common reasons include expired cards, daily spending limits, or your bank blocking online payments. Contact your bank to verify the transaction is allowed.

Q: How long do bank transfers take to process?

A: Bank transfers typically process within 1-3 business days. Include your invoice number in the transfer reference to ensure quick processing.